Delivery policy

5.1 We aim to deliver the Product to you at the place of delivery requested by you in your Order. Orders are only delivered to physical address, no PO Box addresses are allowed.

5.2 We aim to deliver within the time indicated by us at the time of your Order (and updated in the Confirmation of Order) but we cannot promise an exact date when you submit your Order or at the Confirmation of Order. We always aim to deliver within 3-5 working days (Standard delivery, and depending on the payment method used) any Order which we accept but we cannot guarantee any firm delivery dates. Delivery of Fashion Marketplace product/s may take 5-7 working days due to the fact that these products are sourced from the Supplier on receipt of Your order. Deliveries are done

5.3 We shall aim to let you know if We expect that We are unable to meet our estimated delivery date, but, to the extent permitted by law, We shall not be liable to you for any losses, liabilities, costs, damages, charges or expenses arising out of late delivery.

5.4 Click and Collect orders will be delivered to the selected PostNet branch only and is only available on our Standard Delivery option. Delivery to the PostNet branch will happen in line with our standard delivery timeline of 3-5 days and will be confirmed via email when the parcel arrives. You will receive notification once your parcel arrives at the selected PostNet store to advise you that your order is ready for collection. PostNet will hold the parcel for 5 days and, if not collected, return the parcel to PressPlaySA to cancel you order. You will be required to provide positive identification in the form of a valid driver’s license, passport or identity book before PostNet will release your order to you.

5.5 On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any obvious faults, defects or damage before you sign for delivery. You need to keep receipt of the delivered Product in case of future discussions with us about it.

5.6 Please note that it might not be possible for us to deliver to some locations. If this is the case, We will inform you using the contact details that you provide to PressPlaySA when you place your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.

5.7 We deliver in our standard packaging. Any special packaging requested by you is subject to additional charges.

5.8 All risk in the Product shall pass to you upon delivery, except that, where delivery is delayed due to a breach of your obligations under a Contract, risk shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to you, We will not be liable for loss or destruction of the Product.

5.9 You must take care when opening the Product so as not to damage it, particularly when using any sharp instruments.

5.10 You shall ensure that you are ready for safe receipt of the Product without undue delay at any time reasonably specified by us.

5.11 If you are not available to take delivery or collection, We may leave a card giving you instructions on either re-delivery or collection from the carrier.

5.12 If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not (within two weeks of our first attempt to deliver the Product to you) accept delivery or collect the Product from the carrier, then we may (without affecting any other right or remedy available to us) do either or both of the following:

a) charge you for our reasonable storage fee and other costs reasonably incurred by us; or
b) no longer make the Product available for delivery or collection and notify you that we are immediately cancelling the applicable Contract, in which case we will refund to you or your credit or cheque card company, as applicable, any money already paid to PressPlaySA under the applicable Contract, less our reasonable administration charges (including for attempting to deliver and then returning the Product, and any storage fees as provided for in clause 5.11(a) above) exceed such amount.

5.13 It is your responsibility to ensure that the Products are sufficient and suitable for your purposes and meet your individual requirements. We do not warrant that the Products will meet your individual requirements. You acknowledge that the Products are standard and not made bespoke to fit any particular requirements that you may have.

5.14 Order above R900.00 will be delivered free of charge. Should you make use of a discount coupon/voucher code, the subtotal of your order must still be over R900.00 after applying a discount coupon/voucher code in order to qualify for free delivery. Delivery fees will be charged in respect of the following orders:

5.14.1 Standard Delivery of orders under R900.00
A Standard Delivery fee will be charged on all orders below R900.00. The cost of the delivery will depend on the delivery address:
(a) If the delivery address is within a Main Centre a delivery fee of R100.00 will be levied on all orders below R900.00
(b) A courier surcharge may also be levied depending on the delivery address and is within the courier™s discretion.